Return and Refund Policy  

At Styleemporium, operated by Nockey Software Technology Private Limited, we are committed to delivering a smooth, transparent, and hassle-free shopping experience. By placing an order through our website, you agree to the return and refund terms outlined below. This policy is designed to clearly explain the conditions, process, and timelines associated with returns and refunds for your convenience. 

Throughout this document, “we,” “us,” and “our” refer to Nockey Software Technology Private Limited, while “you,” “your,” and “user” refer to our valued customers. 

Eligibility for Returns 

To qualify for a return, the following conditions must be met: 

• Items must be unused, unwashed, and in their original condition. 
• All original tags, labels, boxes, and packaging must be intact and returned. 
• Products that have been worn, cleaned, altered, or damaged after delivery are not eligible for return. 
• Return requests must be initiated within 48 hours of the delivery date. 
• Items that do not meet these criteria will not be accepted for return. 

How to Initiate a Return
Step 1: Submit a Return Request 

Email your return request to nockeysoftwaretechpvtltd@gmail.com, clearly mentioning your Order ID and the reason for the return. 

Step 2: Share Supporting Images 

If the item is damaged, defective, or incorrect, please attach clear photos or videos highlighting the issue. This will help us process your request faster. 

Step 3: Follow Return Instructions 

Once your return request is reviewed and approved, we will share detailed instructions for returning the product. 

Please note that we reserve the right to reject return requests that do not comply with our policy guidelines. 

Refund Process and Timeline 

After we receive the returned item, our team will inspect it to confirm compliance with our return conditions. You will be notified of the approval or rejection of your refund request. 

If approved, the refund will be credited to your original payment method within 5–7 business days, subject to bank processing timelines. A confirmation email will be sent once the refund has been successfully processed. 

Partial Refund Policy 

In certain cases where a product only partially meets return eligibility criteria—such as missing packaging or minor damage—we may issue a partial refund at our discretion. 

Damaged, Defective, or Incorrect Items 

If you receive an item that is damaged, defective, or different from what you ordered, please raise a return request within 48 hours of delivery. Kindly share clear photos or videos of the issue via email to help us resolve the matter promptly. 

Need Assistance? 

If you have any questions or need support regarding returns or refunds, please contact our customer support team at: nockeysoftwaretechpvtltd@gmail.com